Even the best Sales Officers of a travel outfit find it difficult to approach potential customers and at certain times the best marketing strategies fail to achieve the intended targets. Analysis of these aspects through feedback from sales as well as public relations personnel have oft revealed amongst other reasons the annoyance of a customer on prolonged correspondence with the organization for his/her pending dues.

In the Airline Industry the major settlement of a customer's dues are caused due to cancelled or truncated journeys necessitating a full or partial refund of money paid by the customer for purchase of Air Transportation and associated services.

To instill a client's confidence in the Airline's Sub Sales Outlets (i.e. Travel Agencies) as well as to uphold the efficient image of both the associate and parent company it is crucial to disperse a customer's dues in time and to his/her complete satisfaction.

Processing of refunds is a highly technical and time consuming task requiring exceptional skills in the aspects of Tariff Rules and Regulations.

The services of RDM's team of Tariff Experts in this sphere shall be economical, efficient and to our customer's best advantage.