The very nature of Airline Operations need close coordination between the Central Space Control of the Airline and its various Sales and Marketing outfits “ Stations “ spread across continents and various Time Zones. It is imperative that the Central Space Control which monitors Flight Inventories of the Airlines flights provides real time response to a multitude of requests related

to confirmations queued to it by various marketing outfits to enable them attain higher yields.

Paucity of Manpower, internal organization restraints as well as compliance with local regulations ( if any ) sometimes make it impossible for most Airlines to provide this critical support to their marketing outfits.

RDM’s queue processing team which operates Round the Clock 362 days a year is connected to the concerned Airline/CRS Host System and has access to the Central Space Control Queue Banks as well as the Flight Inventories of the Airline.

Merging its experience in Flight Optimization with the Business Rules of the Airline Customer, RDM’s queue processing team works in close tandem with the Revenue Controllers of the Airline in defining parameters for handling certain important type of queues such as :

1. Confirmation from Waitlist
2. Confirmation of Airline/OAL generated Group requests
3. Follow UP on Ticketing Time Limit Queues with booking offices
4. Special Service Requests handling (MEDA, WCHR STCR PETC etc )
5. Upgrading and Downgrading of ID/AD passengers.